Visitors Guidelines

Book your tickets online to visit the Museum. Select the date and time of your choice, and be there! Go to 350 Place Royale, the main building of the Museum, the only entrance possible.

If you have a pass, privilege card or other promotion, you do not reserve a time slot online. You must go directly to the ticket office to obtain your ticket.

You are a Member of the Museum? Use the priority queue. You do not make an online reservation.

Coatrooms are available in self-service. It is also possible to rent a secure locker at a cost of $1. The largest are 50 X 30 X 60 cm.

It is forbidden to eat or drink in the exhibition rooms of the Museum. The Lunch Room is available. During summertime, you can eat on the picnic tables outside the Museum.
Contact the reception to direct you.

The Museum does not have private parking spaces. Consult the list of paid parking lots in the area.

Strollers are allowed in the exhibition halls and in the archaeological trail, with the exception of the Come Aboard! Pirates or Privateers? exhibition. There is a reserved space where they can be left in the exhibition room.

Children under the age of 12 must be accompanied by an adult when visiting the Museum.

Come Aboard! Pirates or Privateers?
Depending on the number of visitors, it is possible that when you arrive at the Museum, the reception staff will invite you to register on site at a specific visiting time for this exhibition, or that it will not be possible to visit it if it is full for the day.

The Museum is accessible for visitors with limited mobility, with the exception of some area of the archaeological crypt (the Crossroads Montréal exhibition). It is also possible to borrow a wheeling chair on site (if available - no reservation) requests can be made at the reception desk upon arrival. Guide dogs are also allowed in the public spaces and the exhibition rooms. Anyone accompanying a person with a visual, hearing, motor, intellectual, or physical disability will be admitted to the Museum free of charge upon presentation of the Companion Leisure Card (CAL) or the Access 2 card. For more information and rates, please contact the Museum reception staff.

Pets are not permitted at the Museum, except for guide dogs or service dogs. The Museum may require visitors accompanied by a dog to provide proof signed by a physician or proof that the animal has been trained by a recognized institution (e.g., Mira, Leader Dogs for the Blind, etc.). Owners are responsible for their animal’s behaviour. The Museum reserves the right to ask visitors and their animal to leave the premises if safety regulations are not followed.

Lost objects are brought to the security desk where they are held for a period of one month. To check if your lost object has been found, call 514-872-9144. Unclaimed items are donated to charitable organizations.

Pointe-à-Callière is built on archaeological and historical sites dating back several centuries. In order to preserve them, it is forbidden to touch the remains. Note that the Museum and its exhibition halls are under video surveillance.

We invite you to consult our code of life to know the instructions to follow during your visit.

Shooting continuously photos and videos is prohibited without the explicit consent of the Museum. The use of a selfie stick or a tripod is prohibited anywhere inside the Museum.