Visitor information

Guideline for visitors
Sanitary mesures

Due to Public Health and governments directives related to COVID-19, before your next visit, please take a look at our guidelines for visitors to learn more on the special sanitary mesures the Museum has put in place.

Limited mobility

The Museum is accessible for visitors with limited mobility, with the exception of some area of the archaeological crypt (the Crossroads Montréal exhibition). It is also possible to borrow a wheeling chair on site (if available - no reservation) requests can be made at the reception desk upon arrival. Guide dogs are also allowed in the public spaces and the exhibition rooms. Anyone accompanying a person with a visual, hearing, motor, intellectual, or physical disability will be admitted to the Museum free of charge upon presentation of the Tourist and Leisure Companion Sticker (TLCS). For more information and rates, please contact the Museum reception staff.

Coat Check

There is a self-service coatroom in the Éperon Building and in the basement of the Mariners' House. Should you need to store any valuables, you can rent a locker for $1. Two sizes of locker are available that accomodate small or large backpacks or a carry-on luggage. Visitors are free to stroll through the Museum and the exhibition rooms with a medium-sized handbag. All backpacks, umbrellas, and other cumbersome objects must be left in the coatroom. The Museum is not responsible for stolen, lost, damaged, or unclaimed items.

Lost Objects

Lost objects are brought to the security desk where they are held for a period of one month. To check if your lost object has been found, call 514-872-9144. Unclaimed items are donated to charitable organizations.

Code of conduct

Consult our code of conduct for visitors of all ages.
Click here

Cell phones

Cellular phones are permitted in public spaces but only on vibrate mode. Telephone conversations must be kept discrete so as not to disturb other visitors.

Taking Photographs

You may take photos and videos in the Museum’s public spaces and exhibitions rooms unless specified otherwise. The use of selfie sticks is prohibited throughout the Museum.

Archaeological Remains

Pointe-à-Callière is a site museum, meaning that it has been built on authentic historic sites. When exploring the permanent Crossroads Montréal exhibition, the tour will feature archaeological remains dating back several centuries. These areas are brittle and fragile. To help us preserve the site for future generations, please look but don’t touch. The Museum and its exhibition rooms are equipped with an electronic motion detector system and are also under video surveillance.

Access and Foot Traffic

Movement through the Museum’s exhibition rooms and archaeological remains may be restricted at times due to the volume of visitors. When you have young children with you, we recommend that you use a traditional or folding cane-type stroller to easily make your way through the exhibition rooms and archaeological remains. A baby carrier is also a practical option.

For the Come Aboard! Pirates or Privateers? exhibition: strollers are not permitted on the ship. There is a reserved space where they can be left in the exhibition room.

Please note that children under the age of 12 must be accompanied by an adult when visiting the Museum. In the Museum, we ask that Children have fun but not to run!

Please note that pets are not allowed in the Museum.

Services

The Museum’s Bistro L’Arrivage is closed until further notice. There are several cafés located near the Museum on de la Commune and Saint-Paul streets. In summer, you can picnic outdoors: the Museum and the Quays of the Old Port have several tables and benches available for Montrealers and tourists.

It is forbidden to eat or drink in the exhibition rooms of the Museum. An area located in the Ancienne-Douane building—the Lunch Room, designed to look like an inn—has been made available for use by families. There they will find lunch and rest spaces (no food for sale on site). On weekdays, please take note that the seatings of the Lunch Room are offered in priority to school groups visiting the Museum.

Parking

See under the "How to get there" section above.

Also featuring
Hours and Rates

Hours and Rates

How to get to the Museum?

How to get to the Museum?

Activities and Guided Tours

Activities and Guided Tours

Family Activities

Family Activities

L'Arrivage Bistro

L'Arrivage Bistro

Museum Shop

Museum Shop