Practical information
June 1st, 2020

Guidelines for visitors

Guidelines for visitors
Pamela Lajeunesse

Dear history and archaeology fans,

Following the announcement by Québec’s Minister of Culture and Communications allowing for the reopening of museums, it is with great enthusiasm that we are preparing to welcome you back to Pointe-à-Callière! We are delighted to tell you that you will be able to come visit us again—or for the first time—starting on June 25, 2020. In the meantime, our team will be hard at work, putting in place all of the measures required to make sure your visit is both pleasant and safe.

If you have not yet had a chance to see the temporary exhibition The Incas, Treasures of Peru, it has been extended until October 4; the temporary exhibition Into the Wonder Room will also be open, as will most of our permanent exhibitions. You can even take advantage of reduced rates for the reopening. This is a perfect occasion to discover or rediscover your Museum, and our city! Until then, we hope you continue to join us online for our virtual initiatives.

Of course, your museum experience will be a little different over the coming months, but it promises to be just as enriching. With a reduced number of visitors, you will probably have more space than usual, and it will be easier to get a closer look at certain objects and artefacts. Please make sure to familiarize yourself with our various measures and guidelines prior to your upcoming visit.

See you soon… at the Museum!

- Francine Lelièvre, Executive Director of Pointe-à-Callière

Romain Guilbault
Romain Guilbault

What must I do before visiting the Museum?
• If you have any COVID-19 related symptoms (fever, dry cough, fatigue, difficulty breathing, headache, etc.), we ask that you do not visit the Museum. We will be delighted to welcome you… at least 14 days after you no longer have any symptoms!
• We encourage you to purchase tickets online once you are positive with your visit to the Museum, in order to avoid any exchanges of cash, or to pay using a contactless method. Please note that your tickets are not reserved for a specific time slot or date - NO RESERVATION. Pointe-à-Callière has taken this approach in order to provide access to the Museum as a whole and to avoid imposing a time limit on visits. We have made every effort to reduce wait times as much as possible.
• Plan on a little more time than usual for your Museum visit. You may have to wait outside, so make sure you have what you need.
• As wearing a mask is mandatory for 12 years old and over, please make sure to bring one with you.

When you arrive at the Museum...
• Whether or not you have tickets, go to 350 Place Royale, the Museum’s main building and the only possible entrance.
Are you a Member of the Museum? Use the priority queue for Members to the right of the main entrance.
• Wait for the security guard to indicate you can come in. Please follow physical distancing rules while waiting to validate or purchase your ticket. You may be asked to line up outside.

During your visit…
• Wash your hands upon your arrival at the Museum and before leaving.
• If you need to, please cough into your elbow.
• Keep to the defined pathways indicated on the floor, maintain your physical distance from other visitors, and follow our staff’s instructions.

What health measures have been put in place?
• A limited number of visitors will be allowed in the Museum—as well as in the exhibition rooms—at the same time, in order to respect physical distancing.
• Our personnel will carry out frequent cleaning of all surfaces.
• Hand-washing stations will be available at several locations inside the Museum. Use them!
• Two pathways will be available for visitors in order to maintain physical distancing; you may choose to skip certain exhibitions or to take more time to view others.
• Personnel in contact with visitors will be wearing masks.

Will any services be unavailable?
• There is no info sessions or guided tours available when the Museum reopens. However, our guides are on site in the Museum to answer your questions, while maintaining a physical distance.
• The self-serve cloakroom will remain available.
• The Museum Shop will be open from noon to 5 pm on days when the Museum is open.
• Please note that no educational services will be available (guided group tours, day camps, or childcare services) and children’s parties are not permitted.

Will certain exhibitions or areas be off-limits?
• The Belvedere, with its view of Old Montréal, will be closed, given its confined space.
• All of our exhibitions are open, including The Incas, Treasures of Peru, which runs until October 4. Please make sure to check our programming.

Are you physically unable to come to the Museum?
• Our virtual guided tours remain available on our Facebook page and our website. You can also browse our many Pointe-à-Callière at Home initiatives. If you would like to support the Museum, you can make a donation to the Pointe-à-Callière Foundation.