Museum Accessibility

Designated a national archaeological and historic site, Pointe-à-Callière houses architectural remains that are spread out over different levels, meaning that certain spaces are accessible via lift or elevator. The Museum as a whole is accessible to people with reduced mobility, with the exception of part of the archaeological crypt.

Services available at the Museum

• Four wheelchairs are available for use, free of charge, for visitors with reduced mobility. The wheelchairs are available at the reception desk but cannot be reserved in advance.

• Five spots are reserved for wheelchairs in the Hydro-Québec multimedia theatre for the Generations MTL multimedia show, which is presented every half-hour. Access via the 1st floor; ask the reception staff for assistance.

• Five sensory bags are available at the Museum reception desk. They are designed to provide autistic and non-autistic visitors and their carers with the tools they need to enjoy a pleasant, relaxing visit.

• Free admission is offered to individuals accompanying visitors with a disability (visual, auditory, mobility, intellectual or physical impairment) upon presentation of a companion leisure card (CAL) or ACCESS 2 card at the Museum’s reception desk.

• Guide dogs and service dogs are allowed in the Museum’s public spaces and exhibition rooms. The Museum may ask visitors with an accompanying guide dog or service dog to provide proof signed by a doctor or proof that the animal has been trained by a recognized institution (e.g. Mira, Leader Dogs for the Blind, etc.). The owner is responsible for the dog’s behaviour. The Museum reserves the right to ask a visitor and his or her animal to leave the premises if safety guidelines are not followed.

Group tours

To better accommodate and plan your Museum outing, we ask you to please inform us of any specific needs for your group tour when you make your reservation online.